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| POLICIES,
INFO, TERMS & CONDITIONS OF USE |
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Below
is as list of items which may concern
our customers. Please select from
one of the following:
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Please
read the following terms and conditions
of use carefully before using rjcolt.com
(“Website”). By using this
Website or downloading materials from
it, you agree to abide by these terms
and conditions of use. If you do not
agree to these terms and conditions
of use, do not use this Website.
This Website is provided
by RJ Colt. RJ Colt is a
division of Jimlar Corporation
(“Jimlar”)
1.A. Limited
License
Subject to the terms and conditions set forth herein, RJ Colt grants
you a non-exclusive, non-transferable, limited right to access,
use, and display this Website and the materials thereon. You agree
not to interrupt or attempt to interrupt the operation of this
Website in any way.
RJ Colt authorizes you to view and download the information ("Materials")
from this Website only for your personal, non-commercial use. This
authorization is not a transfer of title in the Materials, or copies
of the Materials, and is subject to the following restrictions:
1) you must retain, on all copies of the Materials downloaded,
all copyright and other proprietary notices contained in the Materials;
2) you may not modify the Materials in any way or reproduce or
publicly display, perform, or distribute or otherwise use them
for any public or commercial purpose; and 3) you must not transfer
the Materials to any other person.
1.B. Intellectual
Property Information
This Website, including all Materials, is copyrighted by Jimlar
and protected by United States and international copyright law
including all treaties to which the United States is a party. You
agree to comply with all such copyright laws in your use of this
Website and to prevent any unauthorized copying of the Materials.
Content may not be reproduced, downloaded, disseminated, published,
or transferred in any form or by any means, except with the prior
written permission of RJ Colt.
Copyright infringement is a violation of federal law subject to
criminal and civil penalties.
Except as expressly provided herein, Jimlar does not grant any
express or implied right to you under any copyrights, patents,
trademarks, trade secret or other proprietary information.
RJ COLT is a registered trademark of Jimlar.
1.C. Disclaimer
INFORMATION, MATERIALS, AND SOFTWARE AVAILABLE ON THIS WEBSITE
ARE PROVIDED "AS IS" WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES,
INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT. RJ COLT
SHALL NOT BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL,
OR OTHER DAMAGES ARISING OUT OF THE USE OF THIS WEBSITE, OR OTHER
WEBSITES WHICH MAY BE ACCESSED FROM THIS WEBSITE.
Information on this Website may contain technical inaccuracies
or typographical errors.
RJ COLT DOES NOT WARRANT THE ACCURACY
OR COMPLETENESS OF THE MATERIALS, OR THE RELIABILITY OF ANY ADVICE,
OPINION, STATEMENT, MEMORANDUM, OR OTHER INFORMATION DISPLAYED
OR DISTRIBUTED THROUGH THIS WEBSITE. YOU ACKNOWLEDGE THAT ANY RELIANCE
ON ANY SUCH ADVICE, OPINION, STATEMENT, MEMORANDUM, OR OTHER INFORMATION
SHALL BE AT YOUR SOLE RISK. RJ COLT RESERVES THE RIGHT, IN ITS
SOLE DISCRETION, TO CORRECT ANY ERRORS OR OMISSIONS IN ANY PORTION
OF THIS WEBSITE. RJ COLT MAY MAKE ANY OTHER CHANGES TO THIS WEBSITE,
THE MATERIALS, AND THE PRODUCTS, PROGRAMS, SERVICES, OR PRICES
(IF ANY) DESCRIBED ON THIS WEBSITE AT ANY TIME WITHOUT NOTICE.
1.D. International
Users
This Website is controlled, operated, and administered by RJ Colt
from its offices in the United States of America. Information that
RJ Colt publishes on this Website may contain references or cross
references to programs and services that are not announced or available
in your country. Such references do not imply that RJ Colt intends
to announce such products, programs, or services in your country.
1.E. Third Party
Links
RJ Colt makes no representations whatsoever about any other website
which you may access through this Website. When you access such
other websites, please understand that it is independent from RJ
Colt, and that RJ Colt has no control over the content on that
website. In addition, a link to a non- RJ Colt site does not mean
that RJ Colt endorses or accepts any responsibility for the content
or the use of such website. It is up to you to take precautions
to ensure that whatever you select for your use is free of such
items as viruses, worms, Trojan horses, and other items of a destructive
nature.
1.F. Information
provided by you
RJ Colt does not want to receive confidential, proprietary, or
trade secret information including but not limited to materials,
suggestions, ideas, or comments, through this Website from you
(“User Generated Content”). Please note that any such
User Generated Content sent to RJ Colt will be deemed non-confidential.
Moreover, by submitting such User Generated Content, you are granting
RJ Colt an irrevocable and unrestricted license to use, modify,
reproduce, transmit, display, and distribute such User Generated
Content for any purpose whatsoever including but not limited to
developing, manufacturing, and marketing products incorporating
feedback.
1.G. Governing
Law
These Terms and Conditions of Use shall be governed by the laws
of the State of New York, without giving effect to its conflict
of laws provisions.
PRIVACY
POLICY
We, at RJ Colt, value your privacy. We do not share or sell your
information to third parties. rjcolt.com allows you to buy RJ Colt
products, enter occasional contests, receive special discounts,
fill out surveys, and receive newsletters, e-mails and other promotional
information from us. We use the information that we collect about
you exclusively to fulfill your purchases and to create a more
personalized online experience. This policy may change from time
to time. All changes will be posted on rjcolt.com as indicated
in Section 9 below.
RJ Colt is a division of Jimlar. Only Jimlar will collect, maintain,
or use your information.
This Privacy Policy will explain the following regarding use of
rjcolt.com:
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| 1. |
What
information does rjcolt.com collect
from you, and for what purpose?
In order to better provide you with products and services, rjcolt.com
collects two types of information about its visitors: personally
identifiable information and non-personally identifiable information.
Our primary goal in collecting information from you is to provide
you with a smooth and customized experience while using rjcolt.com.
In order to most efficiently serve you, credit card transactions
and order fulfillment are handled by established third party banking,
processing agents, and distribution institutions. They receive the
information needed to verify and authorize your credit card or other
payment information and to process and ship your order.
Personally
Identifiable Information
This refers to information that lets us know the specifics of who
you are. Personal information is requested when you order a product
or service, enter contests or sweepstakes, fill out surveys, and
send us feedback. For example, this information might include your
name, billing address, shipping address, telephone number, e-mail
address, credit/debit card or other payment information, and product
details. With this information, we can fill your orders, and better
provide you with personalized services.
Non-Personally
Identifiable Information
This refers to information that does not by itself identify a specific
individual. rjcolt.com gathers certain information about you based
upon where you shop on it in several ways. This information is compiled
and analyzed on both a personal and an aggregated basis. For example,
this information may include the Uniform Resource Locator ("URL")
of the website from which you came from, which URL you next go to,
what browser you are using, and your Internet Protocol ("IP")
address. A URL is the global address of documents and other resources
on the World Wide Web. An IP address is an identifier for a computer
or device on a Transmission Control Protocol/Internet Protocol ("TCP/IP")
network, such as the World Wide Web. Networks like the World Wide
Web use the TCP/IP protocol to route information based on the IP
address of the destination. In other words, an IP address is a number
that is automatically assigned to your computer whenever you are
surfing the web, allowing web servers to locate and identify your
computer. Computers require IP addresses in order for users to communicate
on the Internet, browse and shop. |
| 2. |
Where
does rjcolt.com collect information
about you?
rjcolt.com
gathers information in the following
ways:
Shopping
rjcolt.com collects information from visitors to its site regarding
the URLs they came from, domain types (e.g., .com or .org), their
IP addresses, the date and time of their visit or order, the number
of visits and orders, the number of visits per browsing session,
the operating system and browser type used to come to the site, the
country, state, and telephone area code where their servers are located,
the pages and page titles of its site that visitors viewed during
their visit, whether the visitor's computer is enabled for Java or
cookies, browser language, applications, and plug-ins, and any search
terms entered on rjcolt.com.
Ordering
When you order from rjcolt.com, it collects personally identifiable
information from you. If you order one of our products or services,
rjcolt.com will collect and maintain your name, e-mail address, billing
address, shipping address, telephone number, product selections,
credit/debit card or other payment information, order number, referring
URL, IP address, page you bought from and a password. It collects
this, and other information, as disclosed in this policy, in order
to fill your order, to communicate with you about your order, and
possibly to send you promotional materials. Before confirming your
order, you will have the opportunity to review the product order
form and make changes and additions to the information it contained
and these changes will be automatically kept for future use.
Online
Surveys and Polling
In order to improve our services to you, we may ask some of our customers
to voluntarily complete surveys. Individual survey answers are confidential,
although only non-personally identifiable information is collected.
If you do not wish to participate in a survey, simply decline to
participate when asked.
Contests
and Sweepstakes
If we should hold a contest or sweepstakes and you opt to enter,
rjcolt.com may ask you for contact information such as your name,
address, and e-mail address in order to administer the contest, to
send you promotional e-mails, notify winners and make the winners'
list publicly available pursuant to applicable laws. Your consent
to such promotional use and disclosure of this information is a condition
of your participation. As a condition of receiving any prize, you
will be required to submit an Affidavit of Eligibility, for us to
ensure that you are eligible to receive the prize according to the
Contest Rules.
Newsletters & Promotional
E-mails
Periodically, we may offer free newsletters, and promotional e-mails
as a service to our customers. These newsletters and e-mails will
be sent to you via e-mail and will contain information on how to
opt out of future newsletters and promotional e-mails.
Contact
Information
If you contact our customer service representatives by telephone,
e-mail or letter, we may keep a record of your correspondence or
comments. If you report a problem with rjcolt.com, we may collect
such information in a file specific to you. If you contact us through
our feedback area or by calling one of our customer service representatives,
we may ask for your name, e-mail address and order information in
order to send you a reply.
Cookies
We may use cookies in the operation of rjcolt.com; to find out what
cookies are and how they are used, see Section 7 below. |
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Who
is collecting your information, and
with whom is it shared?
Only Jimlar maintains and may use your information. It is not shared
with any other third parties with the exception of third party companies
such as credit/debit card processing centers, and shipping carriers
employed by Jimlar to perform functions on its behalf including order
fulfillment, postal and email delivery, and credit processes. The
only information shared is that information which is necessary to
process your order.
We reserve the right to disclose your information as required by
law, and when we believe disclosure is necessary to protect our rights
and/or comply with a judicial proceeding, court order, or legal process
served on us. |
| 4. |
How
can you update or correct your personally
identifiable information?
You have the ability to access and edit the personal information
that you have provided to rjcolt.com. During the online ordering
process you can review, change, or delete the information that you
have submitted. You may change any of your personal information in
your account online at any time. We encourage you to promptly update
your information if it changes. You may ask to have the information
on your account deleted or removed; however, because we keep track
of past purchases, you cannot delete information associated with
past purchases. Also, as a security measure we "back up" the
data stored on our systems, and such prior information cannot be
completely removed from our databases. As a result, you should not
expect that all of your personally identifiable information will
be completely removed from our backed-up databases. |
| 5. |
What
are your choices regarding collection,
use, and distribution of your information?
We may from time to time send you e-mail or other communications
regarding current promotions, specials, and new additions to rjcolt.com.
You may "opt-out," or unsubscribe from our newsletters
by following the unsubscribe instructions in any e-mail you receive
from us, or by sending an e-mail to privacy@rjcolt.com. After doing
so, you will not receive future promotional emails unless they open
a new account, enter a contest, or sign up to receive newsletters
or emails. Please allow up to 2 weeks to process your request. |
| 6. |
What
security precautions are in place to
protect against the loss, misuse, or
alteration of your information?
When you access your account information, the information is kept
on a secure server. All of the customer data we collect is protected
against unauthorized access by physical security means. |
| 7. |
What
are "Cookies", and how are
they used?
When you use rjcolt.com, it may store cookies on your computer in
order to facilitate and customize your use. A cookie is a small
data text file, which a website stores on your computer's hard drive
(if your Web browser permits) that can later be retrieved to identify
you to rjcolt.com. rjcolt.com’s cookies store randomly assigned
user identification numbers, the country where you are located,
and your first name to welcome you back to rjcolt.com. The cookies
make your use of rjcolt.com easier, allow you to retrieve an earlier
shopping cart, make rjcolt.com run more smoothly and help us to
maintain a secure site. You will be unable to shop on rjcolt.com
without your browser set to accept cookies. |
| 8. |
How
do I Contact RJ Colt with privacy
questions or concerns?
If you have any questions about this Privacy Policy, the practices
of rjcolt.com, or your dealings with rjcolt.com, please contact RJ
Colt by sending a letter to:
RJ Colt
160 Great Neck Road
Great Neck, NY 11021
Attn: Privacy Compliance Officer
You may also contact us by e-mail at privacy@jimlar.com |
| 9. |
Will
this Privacy Policy change?
This Privacy Policy was last changed in November, 2006. If we make
changes to any terms or conditions of the Privacy Policy, the changes
will be posted in this document which is always located on rjcolt.com.
We may change, modify, add, or remove portions of this policy at
any time, and any changes will become effective immediately upon
being posted unless stated otherwise. |
| 10. |
What
about children’s privacy?
The Children's Online Privacy Protection Act took effect on April
21, 2000 and imposes certain requirements on websites directed toward
children under 13, that collect information on those children, or
websites that know they are collecting information on children under
the age of 13. We do NOT sell products for purchase by children under
13 through rjcolt.com. Youth-oriented products are sold for purchase
by adults only. We will not knowingly or intentionally collect personal
information from children under the age of 13. RJ Colt is committed
to protecting the welfare and privacy of children. |
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General
Sizing Information
A small amount of heel slippage is normal with new boots. It will
gradually decrease as you wear them. Many people have one foot that
is slightly larger than the other. If your foot is between sizes,
we recommend you order down a size. If no wide is available, you
may need to order half size up.
When you receive your boots, try them on in the afternoon, as feet
tend to be largest this time of day. Try your boots indoors on carpeted
surfaces and wear the socks or tights you would normally wear. Make
sure you can wiggle your toes. |
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| Returns
Policies and Procedures |
| (a) |
We
want you to be pleased with your RJ Colt
purchase. If the RJ Colt product you
purchased directly from RJ Colt is not
everything you expected, return it in
accordance with the procedures detailed
in this Section 2, within 30 days from
date of purchase (Don’t forget
to include a copy of your invoice/receipt)
and we will, at your option, REPLACE
it (same or like product) or issue you
a REFUND. This 30 day return policy is
for unworn products ONLY, and all returns
are inspected upon receipt at the returns
facility. So, make sure to try your purchased
RJ Colt product on a carpeted area so
as to not damage the sole. |
| (b) |
We
STRONGLY suggest that you:
a. Return the package by a carrier (e.g. UPS) that can track your
return.
b. Insure the parcel for the full value (Frye is not responsible
for packages lost in transit from you to us).
c. You must pay all return FREIGHT charges (see section (d) below
for additional information) |
| (c) |
If
RJ Colt’s product suffers from
a manufacturer’s defect, return
it (see section b above) within ONE YEAR
from date of purchase (Don’t forget
to include a copy of your invoice/receipt)
and we will, at our option, REPLACE (same
or like product), REPAIR or issue you
a REFUND. RJ Colt warrants all parts
of its product with the exception of
any damage due to accident, misuse or
abuse. |
| (d) |
REFUNDS
will include original FREIGHT charges
to you and UPS ground charges back to
us ONLY IF the return is due to a manufacturer’s
defect, or due to a shipping error on
our part, but not for other returns |
| (e) |
For
refunds, we will credit your account
within 15 business days of receipt of
your packaged return according to the
policies stated above. |
| (f) |
Should
a return be necessary, please use the
returns form and shipping label included
with your purchase. If you cannot locate
your returns form, follow the directions
below to download and print the PDF returns
form. If you cannot locate the shipping
label, you may create your own indicating
the following address:
RJ
Colt
50 Fadem Road
Springfield, NJ 07081 |
| (g) |
If
you make a return under Section a of
this returns policy and want a replacement
pair, or if we, at our option, elects
to replace the returned product under
Section c of this Returns Policy, we
MUST charge you for the replacement pair
at the time it ships. We will credit
your account within 15 business days
of receipt of your packaged return according
to the policies stated above. |
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RJ
Colt
is not responsible for any open balances,
overdraft fees or service charges resulting
from the timing of charges or credits
to your account. |
NOTE:
These returns policies and procedures
as well as the use of the "RJ Colt
Direct Returns Form" apply ONLY
to consumers who purchased their RJ Colt
product from RJ Colt (either by internet
or by phone).
If you purchased your RJ Colt product from someone other than RJ
Colt and you opt to use these procedures anyway, your return may
be lost
with no credit issued nor further action taken by RJ Colt.
Therefore, if you purchased your RJ Colt product from someone other
than RJ Colt, please contact your chosen place of purchase OR call
our customer service at 1-800-883-2658 OR
send an e-mail to customerservice@rjcolt.com detailing
your issue or concern.
If you are a RJ Colt Retailer, please contact your sales representative
or your customer service representative at 1-800-883-2658.
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| Click
icon to download
the "RJ COLT
DIRECT RETURNS FORM" and
follow the step-by-step
instructions. |
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| Click
icon to download
Adobe Acrobat Reader. |
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Shipping
Policies
RJ Colt ships to the continental US, Hawaii, Alaska and Puerto Rico
using UPS. Services offered are UPS ground, UPS Blue and UPS Red – standard
air. All shipping and handling charges are the responsibility of
the customer.
Shipping costs for orders with rjcolt.com depend upon the method
you choose.
If you order multiple items which due to stock conditions cannot
be shipped together, you will be notified by e-mail or by phone and
asked how you would like your order to be handled (e.g. ship when
all items are in stock or ship as the items become available or ship
items in stock and cancel the balance).
If you choose to ship items as soon as they become available, we'll
charge you full per-shipment fees for each shipment as well as a
per-item fee for each item.
When you place an order with rjcolt.com, we will offer shipping
rates based on the shipping options you choose. We requires 1-2 business
days (generally Monday through Friday excluding certain holidays)
to process your order before tendering it to UPS for shipment. Therefore,
something ordered by UPS Red – Standard Air will not arrive
the next day after your order has been placed or confirmed. UPS Red – standard
air shipments will be delivered 2-3 business days after your order
has been placed and confirmed. UPS retrieves shipments from our warehouse
on business days only. RJ Colt is not responsible for delays caused
by UPS. |
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Credit/Debit
Card Policies
We reserve the right to not ship to an address or name that is different
from the credit/debit card billing address or name.
If you wish to ship your purchase to a name or address that is different
to what is on your credit/debit card billing statement, you must
first register that address with your credit card’s issuing
bank.
In such an event, we will validate it with your credit/debit card
company. If your credit/debit card company cannot validate the shipping
address or name, we reserve the right not to process your order.
This is for your protection as well as that of RJ Colt. |
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Online
Technical Support
If you are experiencing technical difficulties in browsing rjcolt.com,
or if you have problems completing your online purchase please e-mail
as at support@rjcolt.com and
someone from our technical support staff will contact you as soon
as possible.
In order to provide better customer service we advice that when you
e-mail our technical staff to be as detailed as possible as to the
difficulties you are having and to provide us with information regarding
your computer, operating system, browser and internet service provider. |
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Website
Design & Development
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